Frequently Asked Questions

FAQ

PLANNING A VISIT?

HOW MUCH IS IT?

All of our rooms are $25 per person (tax included) and credit card payment is due when you arrive. Please note that we do not accept cash. For large groups that require multiple bookings, please call us at 704-837-0515 (South location) or 980-859-4482 (North location). DO WE NEED TO SCHEDULE OR CAN WE JUST SHOW UP? We encourage you to schedule online to make sure that we have an opening for you and your team. Walk ins are not encouraged as we might not be able to accommodate you.


HOW OLD DO YOU HAVE TO BE TO PLAY?

Because of the subject matter of some of our rooms and the challenging nature of the game, all our rooms have age restrictions. Please refer to the rooms’ descriptions (under “book a room”) for more details. In rooms where younger players are allowed: Bookings for groups of children 12 and up (birthday parties for example) that do not take all 10 spots must request pre-approval by our staff. Call us at 704-837-0515 (South location) or 980-859-4482 (North location) prior to booking to discuss options. Children under 16 must be accompanied by at least one adult (21 and over)  (2 for Bank Heist) from their own party who will be in the room with them.

DO YOU OFFER GROUP DISCOUNTS?

Our group discounts are for groups of 20+ people.

WHY DO YOU NEED OUR CREDIT CARD INFORMATION?

Even though you must put in your credit card info when you book, you will pay when you arrive. However, if you do not come or if you cancel within 24 hours of your booking time, we will charge your card 50% of the regular amount of the full booking.

IS THIS GAME GOOD FOR COMPANIES WANTING TO DO TEAM BUILDING?

This game is perfect for companies! We have already hosted many local, national and international companies. To solve the puzzles, you have to rely on teamwork, so this is a fantastic team building opportunity. We can host up to 65 people at once at our South location, up to 20 at our North location and even make sure that everyone starts their room at the same time. Please see our Team Building Section for more info.

CAN WE BRING ALCOHOL?

We don’t have an alcohol permit so that wouldn’t be allowed. Also keep in mind that anyone who comes in under the influence of alcohol or drugs might not be allowed to participate.
DURING YOUR VISIT:

ARE WE REALLY LOCKED IN?

You are not locked in. The door will either be unlocked or will be released at the push of a button.


HOW MANY PEOPLE CAN PLAY AT THE SAME TIME?

Please refer to the rooms’ descriptions (under “book a room”) for more details. Keep in mind that if you don’t book all the slots, others could join you.


ARE THE ROOMS HARD?

It wouldn’t be fun if they were too easy now would it? All our rooms are challenging but in very different ways. Our difficulty ratings can be found on the room pages but those really depend on who is playing! But don’t worry, if you need clues, our staff will be happy to give you some.  If you prefer to do it on your own, without help, that’s fine too! Whatever you need, we’ve got you covered. We want to make sure you’re challenged but still have fun. And before you ask, no, we won’t tell you how the story ends if you don’t beat the room…


IS IT SCARY?

Murder Mystery, Lost in Space, Quest of Honor, Bank Heist , Mansion, and Spy Trainer are not designed to be scary. Cabin in the Woods and Subject Zero are somewhat creepy but there is no one or nothing that will jump out and scare you. Final Sacrifice has a theme that is much darker and scarier and will likely get your heart racing.


HOW LONG IS EACH GAME? WHEN SHOULD WE ARRIVE?

You have 60 minutes to make it out, but plan on spending 90 minutes at the facility. Arrive 15 minutes early for briefing and plan on another 15 minutes after you’re done to gather your belongings. Please note that if you arrive more than 5 minutes after your scheduled start time, you will not be allowed to enter the room and will be charged a no show fee equivalent to 50% of the booking fee.


IF WE DON’T BOOK ALL SLOTS, WILL WE PLAY WITH STRANGERS?

That is a possibility and not necessarily a bad thing! Some of our best groups were strangers when they first got locked in one of our rooms.  However, if you still think strangers would be a bad idea, there’s a way to make your event private. Simply book all available slots (6, 8 or 10 people depending on the room) and pay the no-show penalty. You’ll pay full price per person present and 50% for each “missing” person.
BEFORE YOUR VISIT:

WHAT IF WE NEED TO CHANGE AN EXISTING BOOKING OR CANCEL?

If you still have the confirmation email, click on the link at the bottom. Please note that if you cancel within 24 hours of your booking time, your credit card will be charged an amount equal to 50% of your full booking, even if you were using a gift certificate.


WHAT IF THERE’S BAD WEATHER AND WE CAN’T MAKE IT?

If there is a weather emergency that prevents you from making it to your booking, give us a call at 704-837-0515 and we’ll cancel without a penalty. Should Exit Strategy close completely because of such weather, we will do our best to contact anyone who has a booking for the time at which we will be closed.


AFTER YOUR VISIT:

DO YOU SELL GIFT CERTIFICATES?

We do! Click here to purchase.


WE DIDN’T ESCAPE ON OUR 1ST VISIT AND WANT TO TRY AGAIN. CAN WE?

We would love to have you get closure. The best way is to book the entire room (see room description for number of participants) and pay the regular price for each player and 50% for each overbooked spot. If you don’t book the entire room and strangers are scheduled to play with you, you will not be allowed to play. The reason is simple: we need to be fair to people who’ve never attempted the room before. We also offer “do-over Sunday” 3 times a year. That is a great occasion to get closure for much cheaper! Dates are posted on our Facebook page.