OPEN 7 DAYS A WEEK ~ AS EARLY AS 10 AM

Frequently Asked Questions

FAQ

PLANNING A VISIT?

HOW MUCH IS IT?

All of our rooms are $25 per person. For large groups that require multiple bookings, please call us at 704-837-0515 (South location) or 980-859-4482 (North location).


HOW OLD DO YOU HAVE TO BE TO PLAY?

Because of the subject matter of some of our rooms and the challenging nature of the game, all our rooms have age restrictions. Please refer to the rooms’ descriptions (under “book a room”) for more details. In rooms where younger players are allowed: Bookings for groups of children 12 and up (birthday parties for example) that do not take all 10 spots must request pre-approval by our staff. Call us at 704-837-0515 (South location) or 980-859-4482 (North location) prior to booking to discuss options. Children under 16 must be accompanied by at least one adult (21 and over)  (2 for Bank Heist) from their own party who will be in the room with them.

DO YOU OFFER DISCOUNTS?

You bet we do!
–  Early Bird Discount: $5 off/person on any booking between 10 am and 12:15 pm on Saturdays and Sundays. Use code “EarlyBird”. when you book.
– Our group discounts are for groups of 20+ people. More details on our team building page.
– We also offer limited time discounts on our Facebook pages.

DO WE NEED TO SCHEDULE OR CAN WE JUST SHOW UP? We encourage you to schedule online to make sure that we have an opening for you and your team. Walk ins are not encouraged as we might not be able to accommodate you.


IS THIS GAME GOOD FOR COMPANIES WANTING TO DO TEAM BUILDING?

This game is perfect for companies! We have already hosted many local, national and international companies. To solve the puzzles, you have to rely on teamwork, so this is a fantastic team building opportunity. We can host up to 50 people at once at our South location, up to 34 at our North location and even make sure that everyone starts their room at the same time. Please see our Team Building Section for more info.

CAN WE BRING ALCOHOL?

We don’t have an alcohol permit so that wouldn’t be allowed. Also keep in mind that anyone who comes in under the influence of alcohol or drugs might not be allowed to participate.
DURING YOUR VISIT:

ARE WE REALLY LOCKED IN?

You are not locked in. The door will either be unlocked or will be released at the push of a button.


HOW MANY PEOPLE CAN PLAY AT THE SAME TIME?

Please refer to the rooms’ descriptions (under “book a room”) for more details. Keep in mind that if you don’t book all the slots, others could join you.


ARE THE ROOMS HARD?

It wouldn’t be fun if they were too easy now would it? All our rooms are challenging but in very different ways. Our difficulty ratings can be found on the room pages but those really depend on who is playing! But don’t worry, if you need clues, our staff will be happy to give you some.  If you prefer to do it on your own, without help, that’s fine too! Whatever you need, we’ve got you covered. We want to make sure you’re challenged but still have fun. And before you ask, no, we won’t tell you how the story ends if you don’t beat the room…


IS IT SCARY?

The majority of our rooms are not designed to be scary. Cabin in the Woods, Mansion and Subject Zero are somewhat creepy but there is no one or nothing that will jump out and scare you. 


HOW LONG IS EACH GAME? WHEN SHOULD WE ARRIVE?

You have 60 minutes to make it out, but plan on spending 90 minutes at the facility. Arrive 15 minutes early for briefing and plan on another 15 minutes after you’re done to gather your belongings. Please note that if you arrive more than 5 minutes after your scheduled start time, you will not be allowed to enter the room and there will be no refund.


IF WE DON’T BOOK ALL SLOTS, WILL WE PLAY WITH STRANGERS?

That is a possibility and not necessarily a bad thing! Some of our best groups were strangers when they first got locked in one of our rooms.  However, if you still think strangers would be a bad idea, call us for a private booking.
BEFORE YOUR VISIT:

WHAT IF WE NEED TO CHANGE AN EXISTING BOOKING OR CANCEL?

There are no refunds. We will reschedule your booking one (1) time only. To do so, give us a call (Exit South 704-837-0515 and Exit North 980-859-4482) at least 48 hours prior to your scheduled booking.


WHAT IF THERE’S BAD WEATHER AND WE CAN’T MAKE IT?

If there is a weather emergency that prevents you from making it to your booking, give us a call to reschedule. Should Exit Strategy close completely because of bad weather, we will contact everyone who has a booking to reschedule.


AFTER YOUR VISIT:

DO YOU SELL GIFT CERTIFICATES?

We do! Click here to purchase.


WE DIDN’T ESCAPE ON OUR 1ST VISIT AND WANT TO TRY AGAIN. CAN WE?

We would love to have you get closure. To discuss options, please give us a call. We also offer “do-over Sunday” 3 times a year. That is a great occasion to get closure for much cheaper! Dates are posted on our Facebook page.